Returns & Exchange
Returns Eligibility:
To qualify for a return, or exchange items must be authorized and received back to our Makers Lab within 14 days of your original order shipment date (as printed on your packing slip).
Items Not Eligible for Refund or Exchange:
If for any reason you received a damaged, defective or wrong item, please email us at [email protected] anytime for assistance and authorization.
Do I need Prior Authorization?
Yes. All returns for any reason must have prior authorization to return. Any items received without prior authorization will be returned at your expense.
Will you pay my Return Shipping?
No. Guysten does not pay for return shipping or provide a return label unless you received a damaged item, or an item you did not order. If that is the case, we will email you a return label for your product(s) but you must email us at [email protected] to receive your label. Any items sent back by your own method, damaged or not, will NOT receive shipping credit.
PLEASE NOTE. We can only email return labels, They can not be mailed.
I would like a Refund.
No Problem-ALL REFUNDS must be authorized and received within 14 days from the original order shipment date and must be unused in order to receive a full merchandise refund. All items returned must be in the original condition. Items marked FINAL SALE can not be returned or exchanged.
Your original method of payment will be refunded within 5 days of receipt. Please ship these items back trackable, we are not responsible for return packages until they are tracked in our door. Email us anytime at [email protected] or more information.
I want to exchange for a different product.
Exchanges: For exchanges, [email protected]. You will need to place a new order. We will send out your new item right away and credit you back once we receive the prior shipment. All items returned must be in the original condition. All returns and exchanges must have prior authorization to return or exchange.
I did not buy my items directly from Guysten.com.
We apologized, but at this time we can ONLY return items that have been purchased directly through Guysten.com. Please return these products to the place of purchase.
My item was a gift, but I don’t have the order name or information.
At this time we can ONLY return items that have been purchased directly through Guysten.com with a confirmed order in our system.
Still have questions?
Email us anytime at [email protected] for more information and help.
Returns Eligibility:
To qualify for a return, or exchange items must be authorized and received back to our Makers Lab within 14 days of your original order shipment date (as printed on your packing slip).
Items Not Eligible for Refund or Exchange:
- Items received without prior authorization.
- Items marked as “FINAL SALE”.
- Items bought from somewhere other than Guysten.com.
- Gift card purchases.
- Free gifts or promotional items.
- Returns received after 14 days of the original order shipment date.
- Shipping charges, except in cases where we have shipped the wrong item. Or you received a damaged item that cannot be exchanged.
If for any reason you received a damaged, defective or wrong item, please email us at [email protected] anytime for assistance and authorization.
Do I need Prior Authorization?
Yes. All returns for any reason must have prior authorization to return. Any items received without prior authorization will be returned at your expense.
Will you pay my Return Shipping?
No. Guysten does not pay for return shipping or provide a return label unless you received a damaged item, or an item you did not order. If that is the case, we will email you a return label for your product(s) but you must email us at [email protected] to receive your label. Any items sent back by your own method, damaged or not, will NOT receive shipping credit.
PLEASE NOTE. We can only email return labels, They can not be mailed.
I would like a Refund.
No Problem-ALL REFUNDS must be authorized and received within 14 days from the original order shipment date and must be unused in order to receive a full merchandise refund. All items returned must be in the original condition. Items marked FINAL SALE can not be returned or exchanged.
Your original method of payment will be refunded within 5 days of receipt. Please ship these items back trackable, we are not responsible for return packages until they are tracked in our door. Email us anytime at [email protected] or more information.
I want to exchange for a different product.
Exchanges: For exchanges, [email protected]. You will need to place a new order. We will send out your new item right away and credit you back once we receive the prior shipment. All items returned must be in the original condition. All returns and exchanges must have prior authorization to return or exchange.
I did not buy my items directly from Guysten.com.
We apologized, but at this time we can ONLY return items that have been purchased directly through Guysten.com. Please return these products to the place of purchase.
My item was a gift, but I don’t have the order name or information.
At this time we can ONLY return items that have been purchased directly through Guysten.com with a confirmed order in our system.
Still have questions?
Email us anytime at [email protected] for more information and help.
